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Johnny gruelle raggedy ann books6/28/2023 On February 14th were told it would take 3-5 days, but that they would ensure the shipping label was received within 3-5 business days. F/U by phone January 27th & 30th & were again told that we would receive the shipping label via email within 3-5 business days. We were advised shipping label via email within 3-5 business days & that we would then arrange with the Canadian Warehouse to arrange a time for pick up. January 23rd (ticket #*******) we called to request a return shipping label to return the products for a full refund. We called January 16th requesting to speak to a supervisor with no response. The order was shipped January 5th & received January 9th. We called Echelon CS on January 4th & were advised that the issue would be resolved. January 4th (ticket #*******) we were advised request received & the issue would be escalated to be resolved by correcting the form of payment on the company's end. Immediately requested the order be canceled & refunded, initially to reorder. #***** on Decemfor $1,692.67 CAD & realized there was an error in the form of payment.
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